Please find below some comments and feedback that we have kindly received from our customers:
"I have had difficulty breaking away to phone you today, but just wanted to say what a pleasure it has been to deal with your firm (in its various incarnations), and you in particular, for the first time.
Your prices are extremely competitive, your website well laid-out, and your response times to both requests for quotes and delivery have been outstanding. I have already strongly recommended you, and will continue to do so.
It was also very kind of you to include me as the first recipient of your screwdriver promotion – another gesture much appreciated. Thank you for that too.
With one not-yet-released item still outstanding, I have plenty to digest with the items you already sent, so they will keep me busy enough until next week!
Thank you very much indeed for demonstrating the sort of customer service we should all aspire to. You will definitely be my first port of call in the future!"
- Jamie Adam
"Hi, Would just like to send a big thankyou for your speed and efficient service. I recieved my testers last week and the software has arrived today. Once again thankyou hope all have a great christmas and new year REgards Jules.
Yesterday we duly received the PAT tester, I have to say that your service has been very good indeed, couldn't have been any quicker than that!"
- Steve Nason
"My order arrived today. An excellent trouble free transaction. Thank you."
- Alan Martin
"Many thanks for a first class service!!"
- Roger Mitchell
"I would just like to say how delighted I am with the service I have just received from your-selves. I sent my Seaward unit to you last week for recalibration and it was returned, fully certificated and back for use within two days!
As I couldn't remember where I originally purchased the machine I had contacted Seaward who put me in touch with a company local to ourselves in Reading. They wanted the machine for approximately three weeks but would be happy to let me rent a machine in the meantime for only £75 per week!! How decent of them. I was therefore very pleased to receive your reminder card in the post and the subsequent speedy service.
Many thanks and please pass on my comments to all involved. Customers are often very quick to complain but maybe not so keen to praise, so I think it is important to let people know when they have surpassed customer expectations. I remain a happy customer."
- Mark Twiselton (A&E Leisure Ltd)
"The KEW MATE MULTIMETER arrived safely today. Many thanks for your excellent service."
- Alan Martin
"Thank you for your help & for being so personable over the phone, you made the decision of who to choose very easy."
- John (Brother UK)
"Thanks for your quick response and great service."
- Mr Mobberley
"Many thanks for taking the time to understand how Schoolquote works and for agreeing to post a quotation."
- Hugh (Schoolquote)
"I just had to write to say a huge "thank you" for the help and support you offered me when I was struggling with our companies PAT tester. It is not very often nowadays, that you get to write a letter of satisfaction, so I thought I would give my computer something nice to type for a change!!!"
- Steph Brown (ACR London Ltd)
"Just a quick letter to thsnkyou for your very quick delivery of my first order with you. I spoke to one of your team over the phone, She was really helpfull and knew what she was talking about. I then ordered the tester I required through your excellent website and recieved it the next day. (Along with a free set of screwdrivers...)Excellent communications throughout the process and a very good price too. Keep up the good work..!! Will be using you again soon and will be recommending you to others."
- Steve Clapton
Feedback from our PAT training courses:
"I would just like to say thank you again for the PAT Testing tuition at The Royal Oak on Tuesday, I thought it was very interesting and informative."
- Mick Thompsett
"I have today attended the most excellent course as presented by your Mr Austin Daly here at Portmeirion"
- H B Griffith (Portmeirion)